Overview
softsaid (“we”, “our”, or “the app”) is a personalized daily affirmation app. This policy explains what data we collect, how we use it, and your rights.
Data we collect
- Account information: Email address and encrypted password when you create an account.
- Profile data: Your name, selected struggles, your top values, the season of life you choose, how you want affirmations to talk to you, your preferred tone, and when you like to read them. All used to personalize your affirmations. You can change them in Profile and Settings.
- How you heard about softsaid: If you answer this optional setup question, we save your choice and any text you add to your account to count signups by source. Your answer doesn’t change what you see or go to the AI that writes your affirmations.
- Mood check-ins: Daily mood scores, energy levels, and context tags you submit. The weather you pick during onboarding becomes your first mood check-in. Any note you add is saved with your check-in. softsaid may suggest a line from it for This season. The suggestion is saved with the check-in until you add or dismiss it, or change or clear the note. It becomes part of your memory only if you add it.
- Program history: We store the programs you join, recorded start and end times, saved completed-day counts, and the highest saved completed-day count used for Sprout for each program. Older records may not have an end time. If you take a break, we store when the break starts and ends so check-ins during it don’t advance the program.
- Sprout’s growth: Sprout grows from the number of days you check in and from saved program progress, not from mood scores, notes or journal content. Only check-ins made on or near their own day count, at most one a day. Growth is not used to write affirmations. A missed day never lowers it, and each program’s growth stays fixed when the program ends. Reset Sprout in Settings sets Sprout to Seedling. Afterward, only check-ins made after the reset and programs started after it count. Earlier programs and check-ins stay in your history. We store the exact time of the last reset. Deleting your account removes all of it.
- Journal entries: Text and voice journal content you create within the app. softsaid may suggest a line from an entry for This season. The suggestion is saved with the entry until you add or dismiss it. It becomes part of your memory only if you add it.
- What you tell softsaid about your life: Short notes you add on the “What softsaid knows about you” page, such as a goal, someone who matters to you, or what’s happening this season. They may include the names of people you mention. Notes about this season fade when you say they will, and faded notes are deleted 30 days later unless you keep them. You can edit or delete any of them at any time, or forget them all at once. From your book and writer notes, we count writer names not already in the passage library to help choose additions. The totals include only names listed by at least three accounts, without identifying who listed them.
- Voice recordings: Audio recordings of affirmations you choose to record.
- Saved quotes: Quotes you save to Library. They aren’t used to choose your quotes or write affirmations. You can remove them anytime. Deleting your account removes them all.
- Onboarding estimates stay on your device: The estimate you give during onboarding (how many hours a day you spend stressed) and your age are used only to show your own numbers on screen. They are never sent to us.
- Reminder timing stays on your device: With “Adjust to my routine” on, softsaid uses the times you open the app near your chosen reminder time to adjust your reminder. Reminders may come every other day, based on whether you tap them or open the app within two hours after one. Only days you open the app count. This stays on your phone and is never sent to us.
- Usage data: Affirmations you save or give a thumbs up or down help shape future affirmations. Skips are stored with your account and included in your data export, but aren’t used for personalization.
- How you use softsaid: When you finish onboarding, we save whether you used the iPhone app or the web, and whether reminders were turned on then. We also keep the date you last opened softsaid, and whether that was the app or the web. Only the latest is kept.
How we use your data
- To generate personalized AI affirmations tailored to your mood, values, and journal themes.
- To count the days you check in and provide weekly recaps.
- To process subscription payments via Apple In-App Purchase.
- To improve the app experience over time based on your feedback signals.
We do not sell your personal data to third parties. We do not use your data for advertising.
AI processing
Your profile, mood, journal data and what you tell softsaid about your life are sent to Anthropic’s Claude API to generate personalized affirmations. This data is processed in real time and is not stored by Anthropic beyond the request. We store a context snapshot with each generated set of affirmations so you can see why each affirmation was chosen for you. It refers to your life notes by reference only, so a note you delete is gone from it too. The “What softsaid knows about you” page in Settings shows everything that is sent.
Data storage & security
Your data is stored securely in Supabase (PostgreSQL) with row-level security — you can only access your own data. Voice recordings are stored in Supabase Storage. All data is transmitted over HTTPS.
Your rights
- Access & export: You can view all your data within the app at any time.
- Deletion: You can delete your account from Settings. This permanently removes all your data including database records, voice recordings, and authentication credentials. Apple subscriptions are managed through your Apple ID and can be cancelled from your device’s App Store account settings.
- Correction: You can update your profile information at any time from the Profile screen.
Third-party services
- Supabase: Authentication and database hosting.
- Anthropic (Claude): AI affirmation generation.
- Apple: Processes in-app purchases and receives your softsaid account ID, a random code containing no name or email, to link each purchase to your account.
- Voyage AI: Finding passages by real writers that fit your day. It receives a short summary built from your journal themes, today’s check-in word, your program’s focus for the day, and your struggles and values, never what you write.
- PostHog: When active, product analytics helps us understand which parts of softsaid get used. It receives the screens you open (page addresses with query strings and fragments removed) and the time between screen changes; feature actions and related counts, IDs, choices and status details; and technical purchase details, including error messages and product and transaction IDs. It also receives device, operating system, browser, screen, language and time zone information, referrers with query strings removed, your softsaid account ID and your IP address. Your email, writing and mood or energy ratings are excluded. We send explicit events only, with no session recording, automatic activity capture or advertising attribution, and nothing is stored on your device for analytics. Turn it off in Settings › Usage analytics on each device to stop sending analytics from that device.
- Sentry: Error reports, so we can fix what breaks: what went wrong, where in the app, and your device and browser type. No IP address, and nothing you write.
- Langfuse: Monitoring of AI requests: your account ID, how each request was put together (your tone, timing and voice settings, your plan, your program day, and how many of your check-ins, journal themes and memory entries were used), plus timing, the model and token counts. What you write and the affirmations written for you are not sent.
Children
softsaid is not intended for children under 13. We do not knowingly collect data from children under 13.
Changes
We may update this policy from time to time. We will notify you of material changes through the app.